Welcome to PuluKOA! Before you begin your fitness journey with us, please read the following terms and conditions carefully:

**1. Package Purchase Requirement:**

- All personal training sessions must be preceded by the purchase of a suitable package through our website.

- Packages are non-transferable and non-refundable.

**2. Scheduling Sessions:**

- Sessions must be scheduled through our online booking system on the website.

- Prior to scheduling, clients are required to have a valid and active package.

**3. Cancellation Policy:**

- Clients may cancel scheduled sessions with no charge up to 24 hours before the session start time.

- Cancellations within 24 hours of the session start time will result in the deduction of the session from the purchased package.

**4. Medical Emergency Exception:**

- In case of a medical emergency, clients may cancel a session without penalty. Documentation (e.g., medical certificate) may be required.

- Emergency cancellations should be communicated as soon as possible.

**5. Late Arrivals:**

- Clients are encouraged to arrive on time for scheduled sessions. Late arrivals will not extend the session duration.

**6. Trainer Cancellations:**

- In the rare event that a trainer must cancel a session, the session will be rescheduled at a time convenient for the client.

**7. Refund Policy:**

- Refunds will only be considered in cases of extreme hardship or prolonged medical issues. Requests must be submitted in writing and will be reviewed on a case-by-case basis.

**8. Personal Responsibility:**

- Clients are responsible for providing accurate health information and disclosing any medical conditions or concerns to their trainer.

- Clients acknowledge that participation in physical activity involves a degree of risk and should consult with a healthcare professional before starting any new fitness program.

**9. Confidentiality:**

- All client information, including personal details and fitness progress, will be kept confidential and used solely for the purpose of personal training.

**10. Changes to Terms and Conditions:**

- PuluKOA reserves the right to update or modify these terms and conditions at any time without prior notice. Clients will be notified of any changes through the website.

By purchasing a package and scheduling sessions with [Your Company Name], clients agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at Puluke@pulukoa.com

Thank you for choosing PuluKOA for your fitness journey!